Open source developers are adept at fine-tuning the length, breadth and depth of their projects, but users often care most about the fourth dimension -- the documentation support that comes with the project. This presentation will look at techniques for creating good documentation, and how to build intelligence into the project to make it more intuitive, thus reducing the overall need for documentation. In a technological realm that is increasingly more complex, how can developers tap into the skills that create great documentation and deliver a superb user experience?